Refund policy
At Honeylux Coffee, our goal is to provide you with fresh, high-quality coffee and merchandise every time. If something doesn’t meet expectations, we’re here to help.
Coffee (Beans & Subscriptions)
- Because coffee is a fresh, perishable product, we cannot accept returns on roasted coffee.
- If your order arrives incorrect or damaged, please email us at admin@honeyluxcoffee.co within 7 days of delivery, and we’ll make it right (replacement or refund).
- Subscription orders can be canceled or paused at any time, but we do not issue refunds for shipments that have already been roasted and processed.
Merchandise (Mugs, Apparel, Brewing Gear)
- Merchandise may be returned or exchanged within 30 days of delivery, provided it is unused, in its original packaging, and in sellable condition.
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- Refunds will be issued to the original payment method once the returned item is received and inspected.
Gift Cards
All gift card purchases are final sale and cannot be returned or refunded.
How to Request a Return or Refund
- Email us at admin@honeyluxcoffee.co with your order number and reason for return.
- For damaged/incorrect items, please include photos.
- Our team will reply with next steps, including a return authorization if applicable.